Claude Skill: Customer Support Triage

Resource overview Purpose
• Skill for converting support reports into severity, reproduction steps, probable area, workaround, and engineering ticket.

Recommended SKILL.md contents
• Trigger description explaining when Claude should use the skill.
• Step-by-step procedure for the workflow.
• Required checks before edits or publication.
• Verification command or manual acceptance checklist.
• Links to supporting examples, scripts, or templates when the workflow needs them.

What it helps you do

Use this skill because it reduces noisy bug intake and speeds up routing to the right owner.

Skills load their full instructions only when used, which keeps normal session context smaller.

A reusable `SKILL.md` gives teams a versioned workflow instead of repeated ad hoc prompts.

Best fit users

support teams, founders, product engineers, and customer success teams.

Teams standardizing AI-assisted delivery across multiple repositories.

Builders who want Claude to apply consistent procedures without repasting instructions.

What to know first

customer report, screenshots/logs if available, account/context metadata, and severity definitions.

A skill directory such as `.claude/skills/<skill-name>/SKILL.md` or `~/.claude/skills/<skill-name>/SKILL.md`.

A concise frontmatter description so Claude can decide when to load the skill.

Environment needed

support ticket context, privacy-safe logs, and issue tracker template.

Claude Code skill support and access to the files or commands the workflow needs.

Any external APIs, MCP servers, credentials, or local runtimes required by the specific workflow.